Warranty and Technical Service
TERI Commercial Warranty
All TERI products come with a 5-year TERI Commercial Warranty from the date of purchase, in addition to the statutory legal guarantee provided under Royal Legislative Decree 1/2007.
The purchase date is recorded in our database, which allows us to manage warranty service even if the proof of purchase is lost.
The serial number and model of the device are indicated on the product itself.
During the warranty period, if the product has a manufacturing or operating defect, we will offer, as appropriate:
- free repair;
- product replacement;
- or a refund.
Warranty Request
To request warranty assistance:
- Contact us by email, WhatsApp, or through the form available on our website.
- Describe the issue and, if possible, attach photos or videos that help identify the defect.
- If the issue cannot be resolved remotely, our team will provide shipping instructions.
- Once the product is received, it will be inspected by our technical service. After inspection, we will proceed with the repair, replacement, or refund, as appropriate.
Out-of-Warranty Repairs
If the warranty period has expired, we may repair the product at our service center.
Out-of-warranty repairs and shipping costs will be borne by the customer.
Warranty Exclusions
The warranty does not cover damage caused by:
- liquid entering the inside of the device;
- physical damage, including damage caused by foreign objects in the fan or electronic control unit;
- excessive clogging of the device due to lack of cleaning or periodic filter replacement, which may cause fan blockage or overheating;
- use with a power supply outside the permitted range (220–240 V);
- modifications or repairs carried out by unauthorized persons;
- improper use of the product.
In such cases, technical service may offer repair of the device at the customer's expense.
Important Recommendation
Do not obstruct the air outlet of the nail dust extractor, as this will reduce its power and affect proper operation.
Contact
Email: terishopes@gmail.com
WhatsApp: +34 685 580 971 (Mon–Fri, 10:00–17:00)
Customer Support Hours: Monday–Friday, 10:00–17:00
Email Response Time: 24–48 hours
If you have any questions regarding the installation, use, or warranty of our products, you can contact us through any of the means indicated above. Or use the form below.